Refund policy
Below is a professionally revised Service Agreement & Refund Policy tailored for a web development and digital services business. It clearly establishes that the client is purchasing a professional service—not a physical product—and that deposits and payments for work performed are non-refundable.
Service Agreement & Refund Policy
Effective Date: 01/01/2025
At MedMax Digital, we provide professional digital services including, but not limited to, website design, web development, branding, digital marketing, consulting, maintenance, and related custom technology solutions.
By purchasing our services, the client acknowledges and agrees to the following terms and conditions.
1. Nature of Services
All payments made to our company are for professional services, labor, technical expertise, consultation, development time, project planning, creative work, and digital deliverables. Clients are not purchasing a physical retail product.
Because services begin immediately upon project onboarding, research, planning, consultation, communication, design, coding, or development activities, payments are governed by this Service Agreement and Refund Policy.
2. Non-Refundable Deposits
All advance payments, deposits, retainers, setup fees, milestone payments, and initial project payments are strictly non-refundable.
A deposit secures project scheduling, reserves development resources, and compensates for preliminary work, planning, consultation, and administrative costs incurred before and during the project.
Once payment is made and work has commenced, the client understands and agrees that:
- Deposits cannot be canceled or refunded;
- Payments for completed work or time already invested are non-refundable;
- Client dissatisfaction alone does not constitute grounds for a refund;
- Delays caused by the client do not create eligibility for refunds.
3. Service Cancellation
Clients may request cancellation of future work by submitting written notice to:
Cancellation requests do not entitle the client to reimbursement for:
- Deposits already paid;
- Work completed prior to cancellation;
- Time allocated to the project;
- Strategy, consultation, planning, design, or development services already rendered.
Any outstanding balances for completed work remain payable.
4. Project Approval & Deliverables
Clients are responsible for reviewing all project deliverables, revisions, and milestones during the development process.
Approval of any milestone, mockup, draft, prototype, staging site, or completed deliverable constitutes acceptance of the work provided.
After approval or final delivery, refunds will not be issued.
5. Revisions
Reasonable revisions may be provided according to the terms outlined in the client’s project proposal or service agreement.
Requests outside the agreed project scope may require additional fees and timelines.
6. Chargebacks & Payment Disputes
By purchasing services from our company, the client agrees not to initiate unjustified chargebacks or payment disputes for services rendered, work completed, or deposits paid.
In the event of a payment dispute or chargeback, we reserve the right to provide:
- Signed agreements;
- Project communications;
- Development records;
- Time logs;
- Delivered files;
- Proof of work performed;
- Invoices and payment confirmations
to financial institutions or legal authorities as evidence of services rendered.
Clients remain legally responsible for payment obligations arising from completed work.
7. Exceptions
Refunds may only be considered under the following limited circumstances:
- The company is unable to begin the project for reasons solely attributable to the company;
- A duplicate payment was processed in error;
- Required by applicable law.
Any approved refund shall be issued at the sole discretion of the company.
8. Limitation of Liability
Under no circumstances shall the company be liable for:
- Lost profits;
- Business interruption;
- Loss of data;
- Indirect or consequential damages;
- Third-party platform failures;
- Client misuse or modification of deliverables.
Total liability shall not exceed the amount paid by the client for the specific disputed service.
9. Contact Information
For questions regarding this policy or our services, please contact:
10. Acceptance of Terms
By submitting payment, signing a proposal, approving an invoice, or engaging our services, the client confirms that they have read, understood, and agreed to this Service Agreement & Refund Policy in full.